Due to their nature, all payments are final and non-refundable. Attempting a chargeback or opening a dispute will result in permanent and irreversible ban from all of our servers, as well as other Minecraft stores handled by Tebex.

It could take between 1 and 20 minutes for your purchase to be credited in-game. If you are still not credited after this time period elapses, please go through a support channel (detailed above), and supply proof of purchase (i.e. the e-mail sent to you upon confirmation) so that we may assist you as swiftly as possible.